Connect with Steve McMillan

Steve McMillan

Director, Enterprise Knowledge Management
Apollo Group, Inc.
University of Phoenix

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 Steve McMillan is the Director of Enterprise Knowledge Management for the Apollo Education Group, parent company of the University of Phoenix and six other universities located in the United States, Europe, Mexico, and Chile. Steve and his team are charged with designing, building, and maintaining standardized knowledge management methodologies and supporting technologies across the University footprints. Stakeholders for the resulting knowledge processes and content include staff, faculty, and students (who are reached through self-service).

 Prior to his current role at Apollo, Steve has served as the Director of the internal IT Service Desk, Director of the Student IT Help Desk, and Lead Director of IT Infrastructure Operations. He began his career with Apollo 15 years ago as an IT Help Desk Professional, working on the Internal Service Desk.

 Steve lives in a historic neighborhood in Phoenix, Arizona, with his lovely wife Debbie, and his frequently angry dog, Ginger. In his spare time he enjoys hiking the Arizona wilderness, traveling the world, and is a voracious reader of Roman history. Steve is also a 7th Degree Black-Belt Instructor in Jujitsu, and has taught self-defense clinics as far away as London.

Gilbane Conference 2013